The High Cost of “Unpredictable” IT Outages and Disruptions

By Curtis Ryan

High Costs of IT Outages

It is no secret that IT service outages and disruptions can cost companies anywhere from thousands up to millions of dollars per incident – plus significant damage to company reputation and customer satisfaction. In the most high profile cases, such as recent IT outages at Delta and Southwest Airlines, the costs can soar to over $150 million per incident (Delta Cancels 280 Flights Due to IT Outage). Quite suddenly, IT infrastructure performance can become a CEO level issue (Unions Want Southwest CEO Removed After IT Outage).

While those kinds of major incidents make the headlines, there are thousands of lesser known, but still just as disruptive to business, service level disruptions and outages happening daily in just about every sizeable enterprise.

The costs of these often daily occurring incidents, like an unexpected slowdown in response time of a key business application during prime shift, can have a significant cumulative financial impact that may not be readily visible in the company’s accounting system.

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What’s Using Up All My Tapes? – Using Tape Management Catalog Data

BrettBy Dave Heggen

tape management catalog

Most of the data processed for IntelliMagic Vision for z/OS Tape is performance, event or activity driven, obtained from SMF and the Virtual Tape Hardware. Did you know that in addition to the SMF and TS7700 BVIR data, IntelliMagic Vision could also process information from a Tape Management Catalog (TMC)? Having this type of data available and processing it correctly is critical to answering the question “What’s using up all my tapes?”.

We’re all set up and distributed scratch lists. This is a necessary (and generally manual) part of maintaining a current tape library. It does require participation for compliance. Expiration Dates, Catalog and Cycle management also have their place to automate the expiration end of the tape volume cycle. This blog is intended to address issues that neither compliance nor automation address.

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Clogged Device Drain? Use Your Data Snake!

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By Lee LaFresePlunger

Have you ever run into high I/O response times that simply defy explanation? You can’t find anything wrong with your storage to explain why performance is degraded. It could be a classic “slow drain device” condition. Unfortunately, you can’t just call the data plumbers to clean it out! What is a storage handyman to do?

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SRM: The “Next” As-a-Service

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By Brett Allison

You may have seen this article published by Forbes, stating that Storage Resource Management (SRM) is the “Next as-a-Service.” The benefits cited include the simplicity and visibility provided by as-a-service dashboards and the increasing sophistication through predictive analytics.

IntelliMagic Vision is used as-a-Service for some of the world’s largest companies, and has been since 2013. Although we do much more than your standard SRM by embedding deep expert knowledge into our software, SRM, SPM, and ITOA all fall under our umbrella of capabilities. So, while we couldn’t agree more with the benefits of as-a-service offerings for SRM software, the word “Next” in the article seems less applicable. We might even say: “We’ve been doing that for years!”

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Noisy Neighbors: Finding Root Cause of Performance Issues in IBM SVC Environments

By Jim SedgwickNoisy Neighbors

At some point or another, we have probably all experienced noisy neighbors, either at home, at work, or at school. There are just some people who don’t seem to understand the negative effect their loudness has on everyone around them.

Our storage environments also have these “noisy neighbors” whose presence or actions disrupt the performance of the rest of the storage environment. In this case, we’re going to take a look at an SVC all flash storage pool called EP-FLASH_3. Just a few bad LUNs have a profound effect on the I/O experience of the entire IBM Spectrum Virtualize (SVC) environment.

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Getting the Most out of zEDC Hardware Compression

Todd-Havekost

By Todd Havekost

One of the challenges our customers tell us they face with their existing SMF reporting is keeping up with emerging z/OS technologies. Whenever a new element is introduced in the z infrastructure, IBM adds raw instrumentation for it to SMF. This is of course very valuable, but the existing SMF reporting toolset, often a custom SAS-based program, subsequently needs to be enhanced to support these new SMF metrics in order to properly manage the new technology.

z Enterprise Data Compression (zEDC) is one of those emerging that is rapidly gaining traction with many of our customers, and for good reasons:

  • It is relatively straightforward and inexpensive to implement.
  • It can be leveraged by numerous widely used access methods and products.
  • It reduces disk storage requirements and I/O elapsed times by delivering good compression ratios.
  • The CPU cost is very minimal since almost all the processing is offloaded to the hardware.

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Game Changer for Transaction Reporting

Todd-Havekost

By Todd Havekost

Periodically, a change comes to an industry that introduces a completely new and improved way to accomplish an existing task that had previously been difficult, if not daunting. Netflix transformed the home movie viewing industry by offering video streaming that was convenient, affordable, and technically feasible – a change so far-reaching that it ultimately led to the closing of thousands of Blockbuster stores. We feel that IBM recently introduced a similar “game changer” for transaction reporting for CICS, IMS and DB2.

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How to Prevent an “Epic” EMR System Outage

By Curtis RyanElectronic Medical Records

Protecting the availability of your IT storage is vital for performance, but it can also be critical for life. No one knows this better than the infrastructure department of major healthcare providers. Application slowdowns or outages in Electronic Medical Record (EMR), Systems or Electronic Health Record (EHR) Systems – such as Epic, Meditech, or Cerner – can risk patient care, open hospitals up for lawsuits, and cost hundreds of thousands of dollars.

Nobody working in IT Storage in any industry wants to get a call about a Storage or SAN service outage, but even minor service disruptions can halt business operations until the root cause of the issue can be diagnosed and resolved. This kind of time cannot always be spared in the ‘life and death’ environment of the users of EMR systems in healthcare providers.

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The Circle of (Storage) Life

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Storage Life Cycle

By Lee LaFrese

Remember the Lion King? Simba starts off as a little cub, and his father, Mufasa, is king. Over time, Simba goes through a lot of growing pains but eventually matures to take over his father’s role despite the best efforts of his Uncle Scar to prevent it. This is the circle of life. It kind of reminds me of the storage life cycle only without the Elton John score!

Hardware Will Eventually Fail and Software Will Eventually Work

New storage technologies are quickly maturing and replacing legacy platforms. But will they be mature enough to meet your high availability, high performance IT infrastructure needs?

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Compressing Wisely with IBM Spectrum Virtualize

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By Brett Allison

 

Compressing Wisely - CompressionCompression of data in an IBM SVC Spectrum Virtualize environment may be a good way to gain back capacity, but there can be hidden performance problems if compressible workloads are not first identified. Visualizing these workloads is key to determining when and where to successfully use compression. In this blog, we help you with identifying the right workloads so that you can achieve capacity savings in your IBM Spectrum Virtualize environments without compromising performance.

Today, all vendors have compression capabilities built into their hardware. The advantage of compression is that you need less real capacity to service the needs of your users. Compression reduces your managed capacity, directly reducing your storage costs.

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