Category Archives: SAN Environments

The High Cost of “Unpredictable” IT Outages and Disruptions

By Curtis Ryan

High Costs of IT Outages

It is no secret that IT service outages and disruptions can cost companies anywhere from thousands up to millions of dollars per incident – plus significant damage to company reputation and customer satisfaction. In the most high profile cases, such as recent IT outages at Delta and Southwest Airlines, the costs can soar to over $150 million per incident (Delta Cancels 280 Flights Due to IT Outage). Quite suddenly, IT infrastructure performance can become a CEO level issue (Unions Want Southwest CEO Removed After IT Outage).

While those kinds of major incidents make the headlines, there are thousands of lesser known, but still just as disruptive to business, service level disruptions and outages happening daily in just about every sizeable enterprise.

The costs of these often daily occurring incidents, like an unexpected slowdown in response time of a key business application during prime shift, can have a significant cumulative financial impact that may not be readily visible in the company’s accounting system.

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Clogged Device Drain? Use Your Data Snake!

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By Lee LaFresePlunger

Have you ever run into high I/O response times that simply defy explanation? You can’t find anything wrong with your storage to explain why performance is degraded. It could be a classic “slow drain device” condition. Unfortunately, you can’t just call the data plumbers to clean it out! What is a storage handyman to do?

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SRM: The “Next” As-a-Service

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By Brett Allison

You may have seen this article published by Forbes, stating that Storage Resource Management (SRM) is the “Next as-a-Service.” The benefits cited include the simplicity and visibility provided by as-a-service dashboards and the increasing sophistication through predictive analytics.

IntelliMagic Vision is used as-a-Service for some of the world’s largest companies, and has been since 2013. Although we do much more than your standard SRM by embedding deep expert knowledge into our software, SRM, SPM, and ITOA all fall under our umbrella of capabilities. So, while we couldn’t agree more with the benefits of as-a-service offerings for SRM software, the word “Next” in the article seems less applicable. We might even say: “We’ve been doing that for years!”

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Noisy Neighbors: Finding Root Cause of Performance Issues in IBM SVC Environments

By Jim SedgwickNoisy Neighbors

At some point or another, we have probably all experienced noisy neighbors, either at home, at work, or at school. There are just some people who don’t seem to understand the negative effect their loudness has on everyone around them.

Our storage environments also have these “noisy neighbors” whose presence or actions disrupt the performance of the rest of the storage environment. In this case, we’re going to take a look at an SVC all flash storage pool called EP-FLASH_3. Just a few bad LUNs have a profound effect on the I/O experience of the entire IBM Spectrum Virtualize (SVC) environment.

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How to Prevent an “Epic” EMR System Outage

By Curtis RyanElectronic Medical Records

Protecting the availability of your IT storage is vital for performance, but it can also be critical for life. No one knows this better than the infrastructure department of major healthcare providers. Application slowdowns or outages in Electronic Medical Record (EMR), Systems or Electronic Health Record (EHR) Systems – such as Epic, Meditech, or Cerner – can risk patient care, open hospitals up for lawsuits, and cost hundreds of thousands of dollars.

Nobody working in IT Storage in any industry wants to get a call about a Storage or SAN service outage, but even minor service disruptions can halt business operations until the root cause of the issue can be diagnosed and resolved. This kind of time cannot always be spared in the ‘life and death’ environment of the users of EMR systems in healthcare providers.

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The Circle of (Storage) Life

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Storage Life Cycle

By Lee LaFrese

Remember the Lion King? Simba starts off as a little cub, and his father, Mufasa, is king. Over time, Simba goes through a lot of growing pains but eventually matures to take over his father’s role despite the best efforts of his Uncle Scar to prevent it. This is the circle of life. It kind of reminds me of the storage life cycle only without the Elton John score!

Hardware Will Eventually Fail and Software Will Eventually Work

New storage technologies are quickly maturing and replacing legacy platforms. But will they be mature enough to meet your high availability, high performance IT infrastructure needs?

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Compressing Wisely with IBM Spectrum Virtualize

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By Brett Allison

 

Compressing Wisely - CompressionCompression of data in an IBM SVC Spectrum Virtualize environment may be a good way to gain back capacity, but there can be hidden performance problems if compressible workloads are not first identified. Visualizing these workloads is key to determining when and where to successfully use compression. In this blog, we help you with identifying the right workloads so that you can achieve capacity savings in your IBM Spectrum Virtualize environments without compromising performance.

Today, all vendors have compression capabilities built into their hardware. The advantage of compression is that you need less real capacity to service the needs of your users. Compression reduces your managed capacity, directly reducing your storage costs.

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How’s Your Flash Doing?

By Joe Hyde

Assessing Flash Effectiveness

How’s your Flash doing? Admittedly, this is a bit of a loaded question. It could come from your boss, a colleague or someone trying to sell you the next storage widget. Since most customers are letting the vendors’ proprietary storage management algorithms optimize their enterprise storage automatically you may not have had the time or tools to quantify how your Flash is performing.

The Back-end Activity

First, let’s use the percentage of back-end activity to Flash as the metric to answer this question. Digging a little deeper we can look at back-end response times for Flash and spinning disks (let’s call these HDD for Hard Disk Drives). I’ll also look at the amount of sequential activity over the day to help explain the back-end behavior.

Below is 5 weekdays worth of data from an IBM DS8870 installed at a Fortune 500 company. Although it’s possible to place data statically on Flash storage in the IBM DS8870, in this case, IBM’s Easy Tier is used for the automatic placement of data across Flash and HDD storage tiers. Let’s refer to this scheme generically as auto-tiering. For this IBM DS8870, Flash capacity was roughly 10% of the total storage capacity. Continue reading

Which Workloads Should I Migrate to the Cloud?

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By Brett AllisonCloud Storage

By now, we have just about all heard it from our bosses, “Alright folks we need to evaluate our workloads and determine which ones are a good fit for the cloud.” After feeling a tightening in your chest, you remember to breathe and ask yourself, “How the heck do I accomplish this task as I know very little about the cloud and to be honest it seems crazy to move data to the cloud!”

According to this TechTarget article, “A public cloud is one based on the standard cloud computing model, in which a service provider makes resources, such as applications and storage, available to the general public over the internet. Public cloud services may be free or offered on a pay-per-usage model.” Most organizations have private clouds, and some have moved workloads into public clouds. For the purpose of this conversation, I will focus on the public cloud. Continue reading

5 Reasons Why All-Flash Arrays Won’t Magically Solve All Your Problems

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By Brett Allison

 
IntelliMagic Flash Storage
In the last few years, flash storage has turned from very expensive into quite affordable. Vendors that sell all-flash arrays advertise the extremely low latencies, and those are indeed truly impressive. So it may feel like all-flash systems will solve all your performance issues. But reality is that even with game-changing technological advances like flash, the complexity of the entire infrastructure makes sure that there are still plenty of problems to run into. Continue reading