What is AIOps? The Benefits Explained

By Morgan Oats

August 2017 ushered in a new term heralded by Gartner in the form of AIOps: Artificial Intelligence for IT Operations. The term has certainly generated a lot of market hype, but what exactly is AIOps, and how can it help support your business operations?

Gartner’s official definition for AIOps is:

“AIOps platforms utilize big data, modern machine learning and other advanced analytics technologies to directly and indirectly enhance IT operations (monitoring, automation and service desk) functions with proactive, personal and dynamic insight. AIOps platforms enable the concurrent use of multiple data sources, data collection methods, analytical (real-time and deep) technologies, and presentation technologies.”

AIOps: Artificial Intelligence for IT Operations

Source: Gartner [https://blogs.gartner.com/andrew-lerner/2017/08/09/aiops-platforms/]

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